You can’t improve what you don’t measure. Better Health provides trusted, timely and actionable data that come from electronic health records that providers can use to improve their performance. Here’s how:
- Community-wide performance measurement and public reporting provides benchmarks for consumers, providers and purchasers of health care. Better Health's publicly reported data also include comparisons to national HEDIS data and to participating providers in the region.
- Better Health stratifies its performance data by characteristics of practices' patient populations. Race, ethnicity, income, education and insurance are factors that affect achievement. You can’t close achievement gaps if you don’t measure them.
- Member practices have secure access to explore their own data, even at the provider level so they can see how their quality compares to others in their practice, to those with similar patient panels and to other practices in their health system.
- Better Health's mainstay measures for important chronic conditions (diabetes, heart failure and high blood pressure) provide a yardstick for the region on the status and progress on reducing the burden of chronic disease on employees, residents and the economy.
- Better Health analysts mine the data to identify and share best practices, "bright spots" that can be adopted or adapted by other medical practices to improve their performance on a quality metric or for a patient subgroup.
- Cheering improvement and achievement is important, too. We celebrate achievement and continuous improvement and we know it takes hard work that's worthy of recognition. Look for the "Gold Star" certificates of top achievers and improvers that hang in offices of provider members across the region.
- Better Health has a team of trained and experienced "coaches" who can help practices plan and execute improvement projects to improve their metrics. Our stable of coaches are credentialed in a number of improvement methodologies and practiced in workflow redesign, optimizing use of electronic health record tools, team-building, the Patient Centered Medical Home model and more.
- Better Health provides a safe place for competitors to collaborate for improved care. Twice yearly Quality Improvement Learning Collaborative Summits since 2007 permit practice personnel to network, learn and share challenges and successes with peers outside of their own health system.
- Because VALUE = QUALITY ÷ COST, transparency in quality is changing how employers are buying health care services for their employees and their dependents by building quality goals into payment strategies.
- Changes in health insurance options and growth of high-deductible plans are creating savvier consumers who are looking for ways to get more value for their health care purchases.
Where Better Health Gets Its Data
Better Health data originate in the electronic health records (EHRs) of our member primary care practices, which volunteer to share their providers' quality scores with the community and to lead the region in improving health in Northeast Ohio.
Every six months, providers' submit de-identified data on patient care and outcomes for the prior 12-month period to Better Health's Data Center.
Data from electronic records offer advantages over insurance claims data, which are most commonly used in quality reporting:
- Data are timely. Published just six months after the close of a 12-month period, Better Health data offer information on which providers can act.
- Data are trusted, because they come from providers' own records rather than from insurance claims that cannot capture clinical data.
- Data are granular. They can be analyzed in reference to various quality standards and provide more information about patients, including race, ethnicity and preferred language.