Members Login
For Providers
What is the Better Health Pathways HUB?
The Better Health Pathways HUB and its standardized processes align funders and service providers to effectively deploy holistic approaches to coordinate care for at-risk populations with complex health and social needs living in our community.
How it Works
Community Health Workers (CHWs) serve as partners, advocates, and coaches for their clients and work to identify health needs and risks. Each risk is then translated into a pathway, which includes unmet needs for transportation, housing, and more, and is tracked through completion in an electronic database. CHWs are employed by medical clinics, social service agencies, and other organizations in the region.
Core Features of the HUB
Pathways: Pathways are evidence-based protocols and checklists that standardize work, ensure accountability, and facilitate payer reimbursement for outcomes achieved. The pathways incorporate multiple functions to help address the wide variety of circumstances that at-risk individuals face.

Click here to learn more about pathways.
Pathways HUB Coordination: This model provides a single point of contact for care coordination for individuals and families. Care coordinators understand all pathways through a common set of credentials required as Certified Community Health Workers (CHWs). The HUB brings together CHWs across agencies for support, shared purpose and continued professional development.
Shared Referral Infrastructure: Care coordination agencies that contract with the Pathways HUB use a common data system that enables referrals and connections of clients to effective community resources, and to social services and healthcare providers to meet their complex needs. Data can be leveraged to inform strategic decisions and investments in effective upstream, system-level interventions.
Aligning Funders/Payers: Support from government, health care, payers and private philanthropy is needed to ensure that pathways coordination occurs for all at-risk populations with complex needs. Payment is made to care coordination agencies contracted with the HUB when pathways are completed, or at agreed-upon milestones for outcomes.
Return on Investment
A study published in 2014 on a pathway for preventing low birthweights found a decrease from 13% to 6.19% over four years with the pathway intervention which resulted in overall savings of $3.36 in the first year of life and $5.59 in long-term savings for every dollar spent on the HUB.